Privacy Policy
Your privacy matters to us - here's how we protect your personal information
Information We Collect
At NeoConnectFlow, we collect different types of information to provide you with our budget essentials education services. This helps us understand your learning needs and deliver personalized financial education content.
Personal Information
Name, email address, phone number, and location details you provide during registration or course enrollment.
Learning Data
Your progress through courses, quiz results, time spent on lessons, and areas of interest within budget management topics.
Technical Information
Device type, browser information, IP address, and how you interact with our educational platform.
How We Use Your Information
We use the information we collect to enhance your learning experience and provide relevant financial education content. Your data helps us create better courses and support your budget management journey.
- Deliver personalized budget essentials courses and learning materials
- Track your progress and provide completion certificates
- Send course updates, new content notifications, and educational newsletters
- Improve our platform based on user behavior and feedback
- Provide customer support and respond to your inquiries
- Ensure platform security and prevent fraudulent activities
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share certain data in specific circumstances to provide our services or comply with legal requirements.
When We Share Information
We may share your information with trusted service providers who help us operate our platform, such as payment processors, email service providers, and analytics tools. These partners are contractually required to protect your data and use it only for specified purposes.
We may also disclose information if required by Vietnamese law enforcement, court orders, or to protect the rights and safety of our users and platform.
Your Rights and Choices
Under Vietnamese data protection regulations, you have several rights regarding your personal information. We respect these rights and provide easy ways for you to exercise them.
- Access the personal information we have about you
- Request corrections to inaccurate or incomplete data
- Delete your account and associated personal information
- Opt out of marketing communications while staying enrolled in courses
- Download your learning progress and course completion data
- Restrict how we process your information in certain situations
To exercise any of these rights, simply contact our support team. We'll respond to your request within 15 business days and guide you through the process.
Data Security and Protection
Protecting your information is a priority for us. We implement multiple layers of security to safeguard your personal data and learning information.
Security Measures
We use industry-standard encryption for data transmission, secure servers located in Vietnam, regular security audits, and access controls that limit who can view your information. Our team receives regular training on data protection best practices.
While we take extensive precautions, no online system is completely secure. We recommend using strong passwords and logging out of your account when using shared computers.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and comply with Vietnamese legal requirements. Different types of data have different retention periods.
- Account information: Retained while your account is active plus 3 years
- Course progress and certificates: Kept for 7 years for educational records
- Payment information: Stored for 5 years as required by Vietnamese accounting laws
- Marketing communications: Deleted immediately upon unsubscribing
- Support tickets: Kept for 2 years to improve our service quality
When data reaches its retention limit, we securely delete it from our systems. You can request early deletion of certain data types by contacting our support team.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance your learning experience and understand how you use our educational content. This helps us improve our courses and platform functionality.
Essential Cookies
Required for login, course access, and basic platform functionality. These cannot be disabled.
Analytics Cookies
Help us understand which course content is most helpful and how to improve the learning experience.
Preference Cookies
Remember your settings, language preferences, and progress through courses.
International Data Transfers
Your personal information is primarily processed and stored within Vietnam. However, some of our trusted service providers may be located in other countries with adequate data protection standards.
When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions. We never transfer data to countries without proper privacy protections.
Children's Privacy
Our budget essentials courses are designed for adults who want to improve their financial management skills. We don't knowingly collect personal information from children under 16 years old without parental consent.
If you're under 18 and want to enroll in our courses, please have a parent or guardian review this privacy policy and provide consent for your participation in our educational programs.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our services, legal requirements, or data protection practices. When we make significant changes, we'll notify you through email or platform announcements.
Staying Informed
We recommend reviewing this policy occasionally to stay informed about how we protect your information. The effective date at the bottom shows when this policy was last updated.
Privacy Questions or Concerns?
Email: support@neoconnectflow.com
Phone: +84836190088
Address: ĐH6, TT. Kế Sách, Kế Sách, Sóc Trăng, Vietnam